Welcome to Roman Store’s FAQ section, where we answer your most common questions about our stylish women’s fashion collections and seamless shopping experience. Designed for the modern, global woman who values both quality and convenience, we’ve compiled everything you need to know below.
About Roman Store
Who is Roman Store’s target customer?
Roman Store caters to fashion-conscious women worldwide who appreciate effortless style and global convenience. Our customer is typically:
- Age 20-45 who values contemporary wardrobe essentials
- Seeks versatile pieces from beachwear to blazers that transition seamlessly between occasions
- Lives an international lifestyle requiring reliable worldwide delivery
- Prefers straightforward shopping with transparent delivery timelines
What defines Roman Store’s style?
Our collections embody:
- Effortless versatility – Mix-and-match pieces from dresses to trainers
- Contemporary classics – Timeless silhouettes with modern details
- Global sensibility – Designs that travel well across climates and cultures
- Wear-now appeal – Seasonal must-haves with instant wardrobe impact
Product Questions
What types of clothing does Roman Store specialise in?
We focus exclusively on women’s fashion across all categories:
- Everyday essentials: Tops, T-shirts, Jeans, Leggings
- Workwear: Blazers, Shirts, Blouses, Coats
- Dressier options: Dresses, Skirts, Heeled sandals
- Casual/athleisure: Hoodies, Sweatshirts, Sportswear, Trainers
- Seasonal pieces: Beachwear, Knitwear, Jackets
How do I choose the right size?
Each product page includes detailed size charts with measurements in both UK and international sizes. We recommend:
- Measuring yourself against our size guide before ordering
- Checking fabric content for stretch properties
- When between sizes, sizing up for looser fits or down for tailored styles
Ordering & Account
What payment methods do you accept?
We accept all major payment cards:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placing it?
Orders enter our processing system immediately. For cancellation requests:
- Email [email protected] within 1 hour of ordering
- Include your order number in the subject line
- We’ll attempt cancellation but cannot guarantee once processing begins
Shipping & Delivery
What are my shipping options?
We offer two reliable services:
- Express Standard (10-15 days): £12.95 via DHL/FedEx with full tracking
- Free Global (15-25 days): Complimentary EMS shipping for orders over £50
Do you ship to my country?
We deliver worldwide except:
- Certain Asian territories (contact us for specifics)
- Remote locations without reliable courier infrastructure
How can I track my order?
You’ll receive a tracking number via email when your order dispatches. Use this to:
- Track via DHL/FedEx/EMS websites
- See real-time updates on your package’s journey
- Estimate delivery windows based on courier data
Returns & Exchanges
What’s your return policy?
We offer hassle-free returns:
- 15-day window from delivery date
- Items must be unworn with tags attached
- Initiate returns by emailing [email protected]
- Return shipping costs are the customer’s responsibility
- Refunds processed within 5 business days of receiving returned items
Can I exchange an item for a different size/color?
We currently don’t offer direct exchanges. For size/color changes:
- Return the original item following our standard process
- Place a new order for the preferred item
- We prioritise processing these replacement orders
Contact Information
How do I contact customer service?
Our Sunderland-based team is available via:
- Email: [email protected]
- Response time: Within 24 business hours
- Your order number (if applicable)
- Clear description of your inquiry
- Any relevant photos for product issues
Still have questions? Our fashion experts are always happy to help you build the perfect wardrobe. Reach out anytime at [email protected].
Happy styling from the Roman Store team!