Term and Conditions

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1. Our Store

Roman Store is a premium online retailer specialising in women’s fashion, offering everything from beachwear to blazers, dresses to trainers. We combine effortless style with exceptional service, curating collections with the same attention to detail we apply to our customer care.

2. User Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account

2.2 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use any automated systems to extract data from our site

3. Products and Services

3.1 Product Descriptions

We take great care in presenting our women’s fashion collections accurately. However, please note:

• Product colors may vary slightly due to monitor settings
• All measurements are approximate
• Products are subject to availability

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though this will not affect orders already placed.

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion. Order confirmation emails do not constitute acceptance.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. By providing payment information, you confirm you have permission to use the payment method.

4.3 Shipping

We offer two shipping options:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)

We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary during peak seasons.

5. Returns and Refunds

5.1 Return Policy

We want you to love your Roman Store purchase. If you’re not completely satisfied:

• Return window: 15 days from delivery date
• Items must be unworn, unwashed, with all original tags attached
• Non-returnable items: Women’s Nightwear and Women’s Sandals (unless faulty)

5.2 Return Process

To initiate a return:

1. Email us at [email protected] within 15 days
2. Wait for our approval and instructions (within 2 business days)
3. Package items in original condition with all tags
4. Ship to: Roman Store, 45 Belvedere Rd, Sunderland, GB SR3W 6QF

Return shipping costs are the customer’s responsibility. We recommend using a tracked service.

5.3 Refunds

Refunds will be processed within 5 business days of receiving your return:

• Funds returned to original payment method
• Original shipping fees are non-refundable
• International refunds may take additional processing time

6. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is the property of Roman Store and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

7. Liability Limitations

7.1 Product Use

Roman Store is not liable for any injury or damage resulting from:

• Improper use of products
• Failure to follow care instructions
• Any modifications to products

7.2 Website Use

We strive to keep our website available and accurate, but we cannot guarantee uninterrupted access or freedom from errors. We’re not liable for any losses resulting from website unavailability or inaccuracies.

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms and Conditions periodically. The current version will always be available on our website. Continued use of our services after changes constitutes acceptance of the new terms.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

For questions about these Terms and Conditions, please contact us at:

Roman Store
45 Belvedere Rd
Sunderland, GB SR3W 6QF
United Kingdom
Email: [email protected]